Carer Voice and Engagement


Who knows more about caring for a loved one than you The Carer!

Consulting with Carers

We place carers at the heart of our organisation to ensure that services we offer are effective and accessible regardless of personal circumstances or caring situations. To do this, we need to ask carers opinions on how we are doing and consult on any new services or improvements that we make. We would appreciate your involvement in whatever ways you can contribute, whether that is answering some questions through email or telephone calls or meeting together as part of a consultative group.

If you would like to be involved, please give us a call on 01698 428090 / 01236 755550 and let us know.

Technology photo created by freepik -

Have Your Say Virtual Clinics

We offer a one to one chat via the NHS Lanarkshire Near Me platform with a staff member where carers can share their views on current topics, services or carer concerns. This is also an opportunity to have your say if a group setting is not for you. This service will also be supported by our Black, Asian and Minority Ethnic (BAME) Carer support team.

This is also a platform where you can share your opinions and experiences of your caring journey or just to tell us how we are doing and consult on any new services or improvements that we make.

Last Friday of the month, 1pm - 3pm

29 October 2021

26 November 2021

No December Meeting

How to access the Virtual Waiting Room

Click on the button below to access Lanarkshire Carers Waiting Room during the dates/times for our Have Your Say Virtual Clinics on NHS Lanarkshire Near Me:

Click here to access the virtual waiting room

During periods of high demand for the NHS Near Me service you may experience issues accessing the waiting room. Please be patient and follow any instructions given.

For further information on how to use the NHS Near Me service, please click here.

Having your voice heard as a carer can be tough. Empowering carers in our communities to have their voices heard helps to promote direct involvement and influence improvement in the planning and delivery of health and social care services.

Being part of a consultative group with other carers can be an effective, innovative and responsive way to share your experiences thus bringing evidence based intelligence and best practice together.

We understand and appreciate how valuable your time is, therefore the topics for each Carers Connected group will be promoted on our website in advance of the meeting to allow carers to prioritise what is important to them and what they would like to be involved with. 

Carers Connected is a consultative group of carers from across South Lanarkshire and carers representatives from other organisations. The uniqueness of this forum is that carers don’t need to be registered with an organisation they just need to live in South Lanarkshire.

Click here to register to attend

Our Carers Connected meet on the last Tuesday of every month from 10am to 12pm

30 November 2021 - Carers Connected

02 December 2021 - Carers Connected (BAME Carers - Polish)

14 December 2021 - Carers Connected (BAME Carers - Urdu)

17 December 2021 - Carers Connected (BAME Carers - Arabic)

For a list of the upcoming topics for discussion for our Carers Connected group and previously discussed topics, please see below.

30 November - Scottish Fire and Rescue Service

We will be joined by Rita Wilson from the Scottish Fire and Rescue Service to hear about Fire Safety in, around the home, and about the services that the Scottish Fire and Rescue Service deliver.

We will discuss:

  • Fire safety in the home whilst caring for some one.
  • Home Fire Safety Visits
  • The new Smoke Alarm Legislation
  • Q & A
  • If you have concerns about fire safety for yourself or the person, you care for

26 October - Designing an accessible Scottish Carer’s Assistance Service

We will be joined be Louise Harkins a researcher working with the Scottish Government, whose team are responsible for designing and delivering the new Scottish Carer’s Assistance service, which is the Scottish Government’s planned replacement for Carer’s Allowance.

Louise would like to hear about people’s experiences of applying for Carer’s Allowance.

The session aims to hear from carers about the following:

  • Your experience of applying for Carer’s Allowance
  • Any challenge or barriers you faced when accessing Carer’s Allowance
  • Your experiences of accessing support services

Everything shared will remain completely anonymous and will be used for research purposes only.

28 September - Following the last carers connected session where we had a presentation about the South Lanarkshire Strategic Commissioning Plan 2022-25, Carers identified the need for more time to discuss this, in order to provide adequate feedback. For this reason, the next Carers Connected group will be focusing on what carers feel are the 3 priorities for South Lanarkshire Health and Social Care Partnership Strategic Commissioning Plan 2022-25. We invite all carers to share their views and participate in the Carers Connected group; you do not need to have been at the last meeting to participate in this meeting. Please see attached links for background reading. online FAQ A collective response will then be submitted to South Lanarkshire Health and Social Care Partnership. Alternately you can submit and individual response by clicking here - Strategic Commissioning Plan 2022 - 2025 (

31 August - South Lanarkshire Strategic Commissioning Plan 2022 – 2025 (10am - 12pm)

Craig Cunningham, Head of Commissioning and Performance, South Lanarkshire Health and Social Care Partnership will be attending the Carers Connected Forum to discuss the next South Lanarkshire Strategic Commissioning Plan 2022 – 2025 (SCP) with Carers. 

18 August - Blantyre Care Hub TEC Zone (1pm -2:30pm)

South Lanarkshire Health and Social Care Partnership TEC team have been working on designs for the new Blantyre Care Hub TEC Zone.  The team are nearing completion of a really exciting concept design which takes into account the feedback carers provided through our previous consultations on this project and would like to present these plans to carers.

17 August - South Lanarkshire Care at Home App (1pm - 2:30pm)

Audrey Cowan, Care at Home Operations Manager will be attending to seek the views of carers around development work in relation to South Lanarkshire Care at Home Service implementing a new computer system that will transform the way that they operate, schedule Home Carers work and communicate with service users. They are looking to get feedback on the following:

  • What type of information would you like to see from a Customer Facing App?
  • What kind of information would you like to input to a Customer Facing App?

27 July - Carer's Allowance Supplement (Scotland) Bill Focus Group

The Scottish Parliament’s Social Justice and Social Security Committee is looking for views on the Carer's Allowance Supplement (Scotland) Bill. 

The COVID-19 outbreak has had a serious impact on unpaid carers in Scotland. Last year the Coronavirus (Scotland) (No.2) Act 2020 provided a 'double payment' of Carer’s Allowance Supplement in June 2020. The Carer's Allowance Supplement (Scotland) Bill was created to allow another 'double payment' in December 2021. Anyone who qualifies for this supplement will get the increased amount. It will also give the Scottish Government the ability to increase the amount of a carer’s allowance supplement going forward.

25 May - Improving variety and choice of short break opportunities for carers

We invite you to join the conversation around improving the variety and choice of short break opportunities in Lanarkshire.

We are engaging with carers and partner organisations to join the conversation on improving the variety and choice of short breaks opportunities in Lanarkshire. The feedback received will be used to help inform future discussions, strategic thinking and commissioning of services that support carers, building a sustainable ‘marketplace’ of short break opportunities in Lanarkshire that provides choice and variety that carers need and want.

27 April - Caring through the Covid pandemic

Hannah Martin from Carers Trust Scotland will be facilitating a discussion to gather the experiences of carers caring through the covid pandemic. If you would like to join the conversation and discuss your thoughts, and experiences.

Alternatively, you can access the Carers Trust Scotland survey which is for any carer living in Scotland by clicking here.

30 March - Ask Sara

AskSARA (the easy-to-use website helps improve people’s access to a range of ‘self-help’ smart technology and associated services– from automatic pill dispensers to reminder clocks, personal alarms and general equipment to help make daily activities easier – so they can stay well for longer.

23 February - The Adam Project

ADAM is a new platform which will help you to find the right pieces of technology at the right time. Families and carers have told us that they would like to try using digital products and services to look after their health and wellbeing, but worry about making the wrong choices or don't have time to go looking for something that will work. 

We looked at questions that the forum would like to put forward to the Minister Of Health and Sport.

26 January - Consultation with for redesigning of the community Alarm service

At our January meeting we were joined by a representative from South Lanarkshire Council's Digital Office seeking the views of South Lanarkshire carers on the redesign of the Community Alarm Service. 

The Mental Health Foundation, See Me and Glasgow Caledonian University - The Scottish Mental Illness Stigma Survey

The Mental Health Foundation, See Me and Glasgow Caledonian University are undertaking a ground-breaking research project to better understand how people living with severe, complex and/or enduring mental illnesses experience stigma and discrimination. 

What is the Scottish Mental Illness Stigma Survey?

The Scottish Mental Illness Stigma Survey is a first-of-its-kind piece of research for Scotland, which will look to address some of the most pervasive and severe stigma and discrimination that people in Scotland with mental health illnesses face.

They want to speak to people who have experienced longer term, enduring mental illnesses which have seriously impacted on their lives to find out:

  • What stigma and discrimination people have experienced and how often
  • Where in their lives people have experienced it and to what extent
  • What impact these experiences have had on their lives and behaviours
  • How people experience self-stigma
  • What needs to change to improve the lives of people experiencing complex mental illnesses

This conversation is part of wider work happening in the See Us movement, which invited people across Scotland to get involved in the movement to end mental health stigma and discrimination.

Click here to complete the survey

Carers Trust - Having your Say 2021 (Adult Carers’ views)

This survey is for unpaid carers in the UK, aged 18 or over, to help Carers Trust understand your needs, and influence the future support available to unpaid carers from the government.

Click here to complete the survey

NHS Lanarkshire - Long Term Conditions Survey

The purpose of this survey is to learn from the lived experiences of people living with two or more long term conditions in order to help us better understand the impact that they have on your life. NHS Lanarkshire are also keen to understand the impact that the COVID-19 pandemic has had on you. Your views will help us to shape health and social care services so that they are better able to meet your needs. 

Click here to complete the survey

South Lanarkshire Health and Social Care Partnership - Strategic Commissioning Plan (2022 – 2025) Survey

South Lanarkshire Health and Social Care Partnership (H&SCP) are currently seeking views on their Strategic Commissioning Plan 2022 – 2025. In effect, the document will be a blueprint for the future – as it will set down key priorities to inform significant resources invested in health and social care provision going forward.

Click here to complete the survey

Frequently asked questions about the Strategic Commissioning Plan can be accessed on the partnership’s website by clicking here.

Age Scotland - Social Care and Self-Directed Support Survey

Age Scotland's About Dementia project is seeking the views of people with dementia and those who care for someone with dementia. It is designed to understand your experience of social care, as well as your knowledge and experience of self-directed support.

Age Scotland - Experiences of unpaid carers of people living with dementia

Age Scotland's About Dementia project is seeking the views of people to find out about the experiences of Scotland-based carers/supporters of people living with dementia. They are particularly interested in hearing about examples of times you feel you have not received the support you should have done in your role. They would also like to find out how well you know your rights, or if you feel able to complain if they are not being met.

Click here to complete the survey