Carer Voice and Engagement


 

Who knows more about caring for a loved one than you The Carer!


Consulting with Carers

We place carers at the heart of our organisation to ensure that services we offer are effective and accessible regardless of personal circumstances or caring situations. To do this, we need to ask carers opinions on how we are doing and consult on any new services or improvements that we make. We would appreciate your involvement in whatever ways you can contribute, whether that is answering some questions through email or telephone calls or meeting together as part of a consultative group.

If you would like to be involved, please give us a call on 01698 428090 / 01236 755550 and let us know.


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Carer's Allowance Supplement (Scotland) Bill - Carer Consultation

The Scottish Parliament’s Social Justice and Social Security Committee is looking for views on the Carer's Allowance Supplement (Scotland) Bill.

We want to hear from you and ensure that carers voices are heard!

The COVID-19 outbreak has had a serious impact on unpaid carers in Scotland. Last year the Coronavirus (Scotland) (No.2) Act 2020 provided a 'double payment' of Carer’s Allowance Supplement in June 2020. The Carer's Allowance Supplement (Scotland) Bill was created to allow another 'double payment' in December 2021. Anyone who qualifies for this supplement will get the increased amount. It will also give the Scottish Government the ability to increase the amount of a carer’s allowance supplement going forward.
 
Our consultation closes on Friday 30 July 2021 at 12pm.
 

Alternatively, to ensure that carers have the opportunity to inform Lanarkshire Carers organisational response to the Bill, we will be hosting two carer focus groups on Zoom:

  • Tuesday 27 July 2021, 10am - 12pm
  • Wednesday 28 July 2021, 6pm - 8pm

If you would like to attend either of our focus groups, please click here.

Additonal information on the Carer's Allowance Supplement (Scotland) Bill:

We would really appreciate your support by sharing our Carer Consultation as far and wide as possible to ensure unpaid carers living in Lanarkshire have the opportunity to make their views known on this important piece of legislation. For further information on why the Bill was created and to submit an individual response to the Bill, please click here.

Have Your Say Virtual Clinics

We offer a one to one chat via the NHS Lanarkshire Near Me platform with a staff member where carers can share their views on current topics, services or carer concerns. This is also an opportunity to have your say if a group setting is not for you. This service will also be supported by our Black, Asian and Minority Ethnic (BAME) Carer support team.

This is also a platform where you can share your opinions and experiences of your caring journey or just to tell us how we are doing and consult on any new services or improvements that we make.


Last Friday of the month, 1pm - 3pm

29 January 2021

28 May 2021

24 September 2021

26 February 2021

25 June 2021

29 October 2021

26 March 2021

30 July 2021

26 November 2021

30 April 2021

27 August 2021

No December Meeting

How to access the Virtual Waiting Room

Click on the button below to access Lanarkshire Carers Waiting Room during the dates/times for our Have Your Say Virtual Clinics on NHS Lanarkshire Near Me:

Click here to access the virtual waiting room

During periods of high demand for the NHS Near Me service you may experience issues accessing the waiting room. Please be patient and follow any instructions given.

For further information on how to use the NHS Near Me service, please click here.

Having your voice heard as a carer can be tough. Empowering carers in our communities to have their voices heard helps to promote direct involvement and influence improvement in the planning and delivery of health and social care services.

Being part of a consultative group with other carers can be an effective, innovative and responsive way to share your experiences thus bringing evidence based intelligence and best practice together.

We understand and appreciate how valuable your time is, therefore the topics for each Carers Connected group will be promoted on our website in advance of the meeting to allow carers to prioritise what is important to them and what they would like to be involved with. 

Carers Connected is a consultative group of carers from across South Lanarkshire and carers representatives from other organisations. The uniqueness of this forum is that carers don’t need to be registered with an organisation they just need to live in South Lanarkshire.

Click here to register to attend


Our Carers Connected meet on the last Tuesday of every month from 10am to 12pm

25 May 2021

31 August 2021

29 June 2021

28 September 2021 

27 July 2021

26 October 2021

Tuesday 17 August 2021 

30 November 2021

Wednesday 18 August 2021

No December Meeting

For a list of the upcoming topics for discussion for our Carers Connected group and previously discussed topics, please see below.


31 August - South Lanarkshire Strategic Commissioning Plan 2022 – 2025 (10am - 12pm)

Craig Cunningham, Head of Commissioning and Performance, South Lanarkshire Health and Social Care Partnership will be attending the Carers Connected Forum to discuss the next South Lanarkshire Strategic Commissioning Plan 2022 – 2025 (SCP) with Carers. 

18 August - Blantyre Care Hub TEC Zone (1:30pm -2:30pm)

South Lanarkshire Health and Social Care Partnership TEC team have been working on designs for the new Blantyre Care Hub TEC Zone.  The team are nearing completion of a really exciting concept design which takes into account the feedback carers provided through our previous consultations on this project and would like to present these plans to carers.

17 August - South Lanarkshire Care at Home App (1pm - 2:30pm)

Audrey Cowan, Care at Home Operations Manager will be attending to seek the views of carers around development work in relation to South Lanarkshire Care at Home Service implementing a new computer system that will transform the way that they operate, schedule Home Carers work and communicate with service users. They are looking to get feedback on the following:

  • What type of information would you like to see from a Customer Facing App?
  • What kind of information would you like to input to a Customer Facing App?

27 July - Carer's Allowance Supplement (Scotland) Bill Focus Group

The Scottish Parliament’s Social Justice and Social Security Committee is looking for views on the Carer's Allowance Supplement (Scotland) Bill. 

The COVID-19 outbreak has had a serious impact on unpaid carers in Scotland. Last year the Coronavirus (Scotland) (No.2) Act 2020 provided a 'double payment' of Carer’s Allowance Supplement in June 2020. The Carer's Allowance Supplement (Scotland) Bill was created to allow another 'double payment' in December 2021. Anyone who qualifies for this supplement will get the increased amount. It will also give the Scottish Government the ability to increase the amount of a carer’s allowance supplement going forward.

25 May - Improving variety and choice of short break opportunities for carers

We invite you to join the conversation around improving the variety and choice of short break opportunities in Lanarkshire.

We are engaging with carers and partner organisations to join the conversation on improving the variety and choice of short breaks opportunities in Lanarkshire. The feedback received will be used to help inform future discussions, strategic thinking and commissioning of services that support carers, building a sustainable ‘marketplace’ of short break opportunities in Lanarkshire that provides choice and variety that carers need and want.

27 April - Caring through the Covid pandemic

Hannah Martin from Carers Trust Scotland will be facilitating a discussion to gather the experiences of carers caring through the covid pandemic. If you would like to join the conversation and discuss your thoughts, and experiences.

Alternatively, you can access the Carers Trust Scotland survey which is for any carer living in Scotland by clicking here.

30 March - Ask Sara

AskSARA (the easy-to-use website helps improve people’s access to a range of ‘self-help’ smart technology and associated services– from automatic pill dispensers to reminder clocks, personal alarms and general equipment to help make daily activities easier – so they can stay well for longer.

23 February - The Adam Project

ADAM is a new platform which will help you to find the right pieces of technology at the right time. Families and carers have told us that they would like to try using digital products and services to look after their health and wellbeing, but worry about making the wrong choices or don't have time to go looking for something that will work. 

We looked at questions that the forum would like to put forward to the Minister Of Health and Sport.

26 January - Consultation with for redesigning of the community Alarm service

At our January meeting we were joined by a representative from South Lanarkshire Council's Digital Office seeking the views of South Lanarkshire carers on the redesign of the Community Alarm Service. 

South Lanarkshire Community Planning Partnership Survey 2021

South Lanarkshire Council and South Lanarkshire Community Planning Partnership are looking for your thoughts as to the future delivery of public services within the area.  

Community planning is about how public bodies work together, and with local communities, to design and deliver better services that make a real difference to people's lives. We would like to hear from you about what is working well in the area, and what our priorities for delivery in the future should be.

Please click here to complete the survey


Scottish Ambulance Service Mental Health Response Survey

See Me and the Scottish Ambulance Service have been working in partnership to better understand how the Scottish Ambulance Service can deliver the best support to people with lived experiences of mental health problems.

The COVID-19 pandemic has made this a particularly challenging year and the Scottish Ambulance Service wants their mental health response to better reflect the service’s approach that strives to be person-centred, collaborative, and includes lived experience at its heart.

To achieve this they need to hear from you about the critical elements of receiving support from the Scottish Ambulance Service for a mental health problem.

Click here to complete the survey


Police Scotland Body Worn Video Public Consultation

Police Scotland is seeking views to help shape the use of Body Worn Video by police officers, staff and special constables when interacting with the public. The reasons for using Body Worn Video by Police Scotland to record interactions with the public include:

improve the quality of interactions with the public;  reduce and resolve complaints; increase officer safety; reduce delays to justice; and lead to greater public transparency. The findings will contribute to the Independent Advisory Group on Emerging Technologies in Policing for the Cabinet Secretary for Justice, and ultimately will inform how the technology will be used operationally.
 
If you wish to participate in the consultation, please click here to complete the survey.


Have you, or a close relative, been involved in a “serious safety event” when receiving NHS care?


NHS Education for Scotland and Healthcare Improvement Scotland are looking for participants to be involved in a new research study commissioned by the Scottish Government and are interested in hearing from patients or family members who have experienced a patient safety event.

Whilst this is not another opportunity for individual cases to be re-examined and reviewed, they are looking for help to understand how the involvement of patients, carers and relatives could be improved in future.

How to get involved?

If you have experienced a serious incident in healthcare as a patient or family member, and are interested in taking part, get in touch via email or telephone and you will be sent more information and an expression of interest form.

After that, if you are interested and eligible to take part in the study, they will have a longer interview with you (about an hour-long) via a phone call, at a time to suit you.

All information you share in the interview will be anonymised and kept confidential and you will be free to withdraw from the study at any time without giving a reason. They can’t interview people who have been involved in an incident that happened less than a year ago, where the investigation is still ongoing or who are currently involved in legal action related to the incident.

For further information please click here