Virtual Drop-In Information

What do I need to access the Virtual Drop-In Service?

• A device for making a video call, such as a smartphone, tablet, or computer with a webcam and speaker (often built into laptops).
• Use the latest version of Chrome, Safari, or Edge for the best video calling performance.
• A reliable internet connection (wired, WiFi, or mobile data). If you can watch a video online, you should be able to make a video call.

How do I make my video call?

Tip! If you have not used the service before we recommend carrying out a test call to ensure your device is compatible with the service. Access the virtual waiting room using the button above, click on the ‘Test Call’ option and follow the instructions on the screen. If you have issues with your connection please visit the troubleshooting guide for assistance.

1. The system will check that you have everything in place (internet, speaker, microphone, and video).

2. If asked, allow your browser to access your camera and microphone. You will need to enter your personal details so we know who is calling us. Fields marked with an asterisk (*) must be completed. Make sure you read and tick the box to accept the Terms of Use and Privacy Policy of the NHS Lanarkshire Near Me Service then click ‘Continue’.
3. You are now ready to start your call. A member of staff will see that you are waiting and pick up your call when available.
4. To end the call, click End.

Tip! Many call issues can be fixed by clicking Refresh.

What do I need to know?

Is it secure/confidential?

You have your own private video room that only Lanarkshire Carers staff can enter. No information you enter is stored. Calls are not recorded.

How much does a video call cost?

The video call is free except for your internet usage. Tip! If you can, connect to a Wi-Fi network to avoid using your mobile data.

How much internet data will I use?

The video call doesn’t use data while you are waiting for someone to join you. After the call connects, it uses a similar amount of data to Skype® or FaceTime®.