Virtual Drop In Service


In addition to our normal telephone and online communication channels, Lanarkshire Carers also provide a virtual drop in service for carers wishing to access carer support via a video call. This is provided using the NHS Lanarkshire Near Me platform.


The virtual drop in service will be available for any carer wishing to engage with us via video call on the following day(s) and times:

  • Every Tuesday between 9:30am and 11:30am
  • Every Thursday between 1pm and 3pm

You do not need an appointment to access the virtual drop in service on the day(s) and times advertised, however if you would prefer to arrange an appointment on a date and time that suits you please contact us on 01698 428090 / 01236 755550 and a member of the team will be able to arrange this.

What do I need to access the Virtual Drop-In Service?

A device for making a video call, such as a smartphone, tablet, or computer with a webcam and speaker (often built into laptops).

Use the latest version of Chrome, Safari, or Edge for best video calling performance.

A reliable internet connection (wired, WiFi or mobile data). If you can watch a video online, you should be able to make a video call.


How to access the Virtual Waiting Room

Click on the button below to access Lanarkshire Carers Waiting Room on NHS Lanarkshire Near Me:

Click here to access the virtual waiting room

During periods of high demand for the NHS Near Me service you may experience issues accessing the waiting room. Please be patient and follow any instructions given.


How do I make my video call?

1. When you are ready, access the virtual waiting room using the button above, click on the ‘Start Video Call’ option and follow the instructions on screen.

Tip! If you have not used the service before we recommend carrying out a test call to ensure your device is compatible with the service. Access the virtual waiting room using the button above, click on the ‘Test Call’ option and follow the instructions on screen. If you have issues with your connection please visit the troubleshooting guide for assistance.

2. The system will check that you have everything in place (internet, speaker, microphone, and video).

3. If asked, allow your browser to access your camera and microphone. You will need to enter your personal details so we know who is calling us. Fields marked with an asterisk (*) must be completed. Make sure you read and tick the box to accept the Terms of Use and Privacy Policy of the NHS Lanarkshire Near Me Service then click ‘Continue’.

4. You are now ready to start your call. A member of staff will see that you are waiting and pick up your call when available.

5. To end the call, click End.

Tip! Many call issues can be fixed by clicking Refresh.

What do I need to know?

Is it secure/confidential?
You have your own private video room that only Lanarkshire Carers staff can enter. No information you enter is stored. Calls are not recorded.

How much does a video call cost?
The video call is free except for your internet usage. Tip! If you can, connect to a Wi-Fi network to avoid using your mobile data.

How much internet data will I use?
The video call doesn’t use data while you are waiting for someone to join you. After the call connects, it uses a similar amount of data to Skype® or FaceTime®.